A basic skincare routine includes cleansing, moisturizing, and applying sunscreen daily. You can also add serums or treatments based on your skin type.
How do I know my skin type?
Skin types are usually dry, oily, combination, or sensitive. Observing oiliness, dryness, and sensitivity helps identify your skin type.
How often should I wash my face?
Most experts recommend washing your face twice daily, once in the morning and once before bedtime.
Why is sunscreen important for skin?
Sunscreen protects your skin from harmful UV rays that can cause premature aging, sunburn, and skin damage.
Can I use multiple skincare products together?
Yes, but it is important to layer them correctly and avoid mixing ingredients that may irritate your skin.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened products in original packaging.
Can I exchange a product?
Yes, you can request an exchange within 30 days if the product is unused and in original condition.
How do I request a return?
Contact our support team with your order number, and we will guide you through the return process.
Are opened skincare products eligible for return?
For hygiene and safety reasons, opened or used skincare products usually cannot be returned.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days.
Shipping
How long does shipping take?
Shipping usually takes 3–7 business days depending on your location and delivery service availability.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount, which may vary during promotions.
How can I track my order?
Once your order ships, you will receive a tracking link via email or SMS to monitor delivery status.
Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping charges and delivery times may vary.
What happens if my package is delayed?
If your package is delayed, please contact our customer support team, and we will help track the shipment.
